Terms & Conditions


We at formyfone.com sell replacement parts for smartphones and various other electronic devices that often require dismantling and reassembly of your device. We are not responsible for any damage done to your device whilst this repair takes place. 


All items are shipped from the UK and they are shipped within 24 hours of purchase. They are shipped using the Royal Mail. All items to the UK are shipped first class unless stated otherwise. Normal delivery rates for 1st class postage is 1-2 business days but delays do sometime happen, so please leave at least 7 days for delivery of your order.

Items ordered from outside of the UK will be dispatched using standard airmail, unless stated otherwise. For international postage please allow at least 14 days for delivery.

Order Not Received

Sometimes things go wrong during shipping and an order can go missing. Should your order not arrive within 7 days (UK) or 20 days (International) please contact us and let us know. We will look into the matter and offer to send replacements for you. Please be sure to enter your address correctly when filling out the order form. We will not be held responsible if your address is incorrect.

Received Damaged or Faulty Goods

If after receiving your order, you discover that your item is damaged or faulty. Please let us know as soon as possible. A replacement will be offered. We will not be held responsible if you damaged an item during the fitting process, however, if you let us know, we will be happy to offer a replacement at a discounted rate.


If you receive your item and decide that you would like to return it, please contact us and we will provide a return address and we will refund you once the item arrives back with us. Postage for customer returns will be refunded if a mistake was made at our end, but, we will not refund postage costs if you made a mistake with your order or wish to send it back for any other reason.


Contacting Us:

All of our contact information is below.


59 Lower RoadSwanley
United Kingdom
Tel: 07815568918
Email: fix-a-phone@hotmail.co.uk